Your Common Terms & Conditions Questions
Account violations—such as using bots, sharing your account, or multiple registrations—result in suspension or permanent closure. We'll notify you of the breach via your registered email. Funds in your account at the time of closure are forfeited unless local law requires otherwise or we determine the violation was not intentional.
Yes, you can request account closure by contacting support. Any balance remaining is paid to your registered withdrawal method within five business days. Once closed, your account cannot be reopened; you must create a new one if you wish to return, subject to terms review.
Withdrawal times depend on your payment method. DANA, OVO, GoPay and QRIS transfers typically complete within 15 minutes; bank transfers may take one to two business days. The terms guarantee we initiate your withdrawal within 24 hours of your request, provided verification is complete.
Yes. Minimum deposits are 50,000 IDR; maximum single deposits are 50,000,000 IDR per transaction. Daily Deposit references depend on your account level and payment method. Log in and check Settings to see your personal limits, which are shown before you confirm any deposit.
Your data is encrypted and used only to process deposits, withdrawals, identity verification and customer support. We do not sell your information. Where local law permits, we retain your data for three years after account closure. You can request a full data report or deletion of non-essential info by emailing support.
Access depends on local law. Players in Denpasar, Yogyakarta and most regions of Indonesia can open an account, but restrictions may apply where prohibited by local regulation. Check eligibility by entering your location during signup; the system will confirm if your region is supported.
Contact our support team with details of your dispute within 30 days of the transaction. We'll investigate and respond within five business days. If you remain unsatisfied, the terms outline escalation to mediation or arbitration, depending on local law and the type of dispute.
